MCDST: Microsoft Certified Desktop Support Technician Study Guide (Exams 70-271 and 70-272)

Here's the book you need to prepare for Microsoft's new MCDST exams—70-271: Supporting Users and Troubleshooting a Microsoft XP Operating System; and 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System.

This two-in-one Study Guide was developed to meet the exacting requirements of today's certification candidates.

Edición: Sybex (2004)
Idioma: Inglés
Formato: PDF

Contenido:

1. Installing a Windows Desktop Operating System
2. Managing and Troubleshooting Access to Resources
3. Configuring and Troubleshooting Hardware Devices and Drivers
4. Configuring and Troubleshooting the Desktop and User Environments
5. Troubleshooting Network Protocols and Services
6. Configuring and Troubleshooting Applications
7. Resolving Usability Issues
8. Resolving Application Customization Issues
9. Configuring and Troubleshooting Connectivity for Applications
10. Configuring Application Security

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